Appointments
Dashboard → Appointments is where meetings booked by your AI agents (and ones you add yourself) live. Appointments can sync to Google Calendar and can be called straight from the browser.
Where appointments come from
- AI booking — an agent books a time during a call. Before confirming, it checks your calendar and, if the slot is taken, offers other times instead of double-booking.
- Callback requests — when a caller asks to be called later, or a workspace's fallback is set to Callback, the system creates a callback appointment.
- Manual — click New Appointment and fill in contact name (required), phone, email, date and time (required), duration, the agent to assign, purpose, and notes.
What the AI needs to book
Each agent decides what it must collect before it books. On the agent's page, Appointment Booking has:
- Require email and Require phone — off by default. With both off, a name, date and time are enough.
- Timezone — the zone appointment times are understood in. Leave on Org default to use your organization's timezone.
See Voice agents.
The list
- Upcoming Appointments — what's coming, soonest first.
- Past & Cancelled — history.
Open an appointment to see its details and, when the booking came from a call, the AI Call Summary.
Calling a contact from the browser
Click Call Now on an appointment to dial the contact from your browser — no extra hardware needed. Allow microphone access when your browser asks. When the call ends, choose a Call Outcome:
- Completed
- No Answer
- Rescheduled
The outcome is saved on the appointment.
Google Calendar sync
Connect it in Settings → Google Calendar (see Settings). Once connected, new appointments create calendar events automatically, anchored to the appointment's timezone. Only one calendar is connected per account, so the AI treats your whole business as sharing a single calendar when checking for free slots.
Limits
- Availability checks look at ZazaVoice appointments only; busy time in Google Calendar that didn't come from ZazaVoice isn't considered yet.
- There are no working-hours rules yet — the AI can offer any open time.