Frequently asked questions

ZazaVoice is an AI voice-calling platform. You create AI voice agents that answer your inbound calls and place outbound calls — they hold natural conversations, answer questions, book appointments, capture leads, and hand off to a human when needed. You can also run bulk calling campaigns and send SMS from the same dashboard.

No. Everything is point-and-click in the dashboard. You pick a voice and personality, write a short greeting and a plain-English description of what the agent should do, buy a phone number, and connect the two. A first agent can be live in under ten minutes.

Yes. Every account starts on a 7-day free trial with no credit card required. The trial includes a voice agent and trial minutes so you can place real test calls. You add a card only when you are ready to buy a phone number or upgrade.

The voice library has 38 voices across 18 languages. Some voices are ultra-low-latency for the most natural back-and-forth; others are higher-fidelity library voices. You can preview a sample of every voice before choosing.

A voice agent can greet the caller, answer questions about your business, qualify and capture leads, book appointments on a connected calendar, and transfer the call to a real person when the caller asks. You control its behaviour with a personality preset and a plain-English system prompt.

Yes. Upload documents — product sheets, FAQs, pricing, scripts — to the agent's knowledge base, and it will answer from your content during calls instead of guessing.

Yes. When a caller's number matches an existing contact or someone you reached in a past campaign, the agent recognizes them — it greets them by name and already knows their history instead of asking who they are. Callers who are not on file are handled normally.

Yes. Each phone number has an AI / Human toggle. In AI mode every call goes to the connected agent; in Human mode calls ring your on-duty team members, with the AI as a fallback. You can switch modes at any time — useful for staffed business hours versus after-hours.

You buy numbers directly in the dashboard. Choose a country and a local or toll-free type, search, and purchase — the number is usually active within about a minute. Numbers are currently available for the United States, Canada, the United Kingdom, and Australia.

Each search result shows capability badges for voice, SMS, and MMS. Check the SMS badge before buying if you plan to text from that number — some numbers are voice-only.

It depends on your plan: one number on the entry tiers, up to five on Pro and pay-as-you-go, and ten on Enterprise. Your current usage against the limit is shown on the Billing page.

There are monthly subscription plans starting at $15/month, plus a pay-as-you-go option with no monthly fee. Each plan includes a set number of call minutes, SMS, phone numbers, and voice agents. Full details are on the Pricing page.

Pay-as-you-go is a prepaid wallet. You top it up once and it draws down per use — per minute of calling and per SMS sent. There is no monthly subscription fee. You can turn on auto-recharge so the wallet tops up automatically when the balance runs low, and you get low-balance email alerts either way.

On Enterprise, usage beyond the included minutes is billed as metered overage. On other subscription plans you can upgrade for a higher allowance, or move to the pay-as-you-go wallet so usage simply draws down a prepaid balance.

Yes. You can switch plans or cancel at any time from the Billing page in your dashboard. For questions about billing, contact billing@zazavoice.com.

Yes, with the built-in compliance controls. Campaigns enforce TCPA calling-hours windows in the recipient's time zone, callers who opt out are stored and skipped on future calls, and US senders can track 10DLC / A2P registration in the dashboard for reliable message delivery. You are responsible for having a lawful basis to contact the people on your lists.

Call-recording disclosure is opt-in per agent and off by default. If your callers are in a two-party-consent jurisdiction, add a short disclosure message to the agent and it is spoken at the start of every call before the greeting.

Sensitive credentials are encrypted at rest with AES-256, every organization's data is isolated from every other, and the platform is built with a documented privacy and data-processing posture. See the Compliance page and the Data Processing Agreement for details.

Yes. You can send one-off messages from the unified inbox and run campaign-style bulk SMS broadcasts with per-recipient personalization. Replies of STOP opt a recipient out automatically and future sends skip them.

Yes. ZazaVoice exposes a REST API for dispatching calls and webhooks for events such as completed calls, received SMS, and campaign updates. Generate an API key in the dashboard and see the developer documentation at zazavoice.com/docs to get started.