Privacy Policy

1. Introduction

This Privacy Policy describes how MR Recruits Limited Liability Company ("MR Recruits LLC", "we", "us", or "our"), operating as ZazaVoice, collects, uses, and shares information in connection with our AI-powered voice agent platform at zazavoice.com (the "Service").

ZaZaVoice is a product of MR Recruits Limited Liability Company (USA).

2. Information We Collect

2.1 Account Information

When you register for an account, we collect your name, email address, company name, and payment information. Payment processing is handled by Stripe, a PCI-compliant payment processor.

2.2 Call Data and Recordings

When you use our voice agent features, we process and may store:

• Phone numbers dialed and received
• Call duration, timestamps, and status
• Call recordings (when enabled by the customer)
• Call transcripts generated by our AI
• AI-generated call summaries and analytics

2.3 Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, IP address, and device information.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send billing-related communications
• To provision and manage phone numbers and voice agent services
• To generate call transcripts, summaries, and analytics
• To communicate with you about service updates and support
• To detect, investigate, and prevent fraudulent or unauthorized activity
• To comply with legal obligations

4. Third-Party Service Providers

We use third-party services to deliver the Service. Key providers include:

• Twilio — Provides the underlying telecommunications infrastructure, including phone number provisioning, voice call routing, and recording capabilities. Twilio processes call data in accordance with their own privacy policy.
• Google Cloud Platform — Hosts our application infrastructure and provides AI/ML services for voice processing.
• Stripe — Processes payment transactions securely. We do not store your full credit card details on our servers.

5. Data Retention

We retain account information for as long as your account is active. Call recordings and transcripts are retained according to your subscription plan settings. You may request deletion of your data by contacting us at compliance@zazavoice.com.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, secure authentication, and access controls. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities. To exercise any of these rights, contact us at compliance@zazavoice.com.

8. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: