E-commerce
Order updates that customers actually hear.
Outbound calls and SMS for shipping delays, returns, abandoned carts, and review requests. Personalized at every recipient.
Common use cases
What teams in e-commerce use this for
- Shipping-delay outreach with reroute options
- Returns RMA flow over voice
- Abandoned-cart recovery SMS broadcasts
- Post-purchase review prompts
FAQ
Common questions
Can it personalize each message with order details?+
Yes. Upload a CSV with any per-recipient variables and reference them as {{TOKEN}} in the script. Order numbers, ETAs, customer names — all substituted at send time.
How does opt-out work?+
STOP keyword opt-out is automatic and persistent across campaigns. Once a number opts out, no future broadcast or call will reach it from your organization.
Can it process a return mid-call?+
The agent can call your RMA API mid-conversation to generate a return label, then SMS the link to the customer — all without a human in the loop.
Other industries
ZazaVoice for everyone else
Built for e-commerce. Ready in an afternoon.
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