Customer Support
Answer every call in three seconds.
A receptionist that never naps. Triages every inbound call, resolves the easy ones, and escalates the hard ones with a full transcript.
AHT down 41% · CSAT up to 4.6 · zero missed nights
Common use cases
What teams in customer support use this for
- 24/7 first-line support across SMS, WhatsApp, and voice
- Account-aware answers via API lookups mid-call
- Sentiment-aware human handoff for upset callers
- After-hours coverage with morning summary digest
FAQ
Common questions
Can the AI look up customer accounts during a call?+
Yes. The agent can call your REST API mid-conversation — order status, subscription state, ticket history — and use the result to answer accurately.
What happens when a caller gets frustrated?+
Sentiment is scored per turn. When it drops below your threshold or the caller asks for a person, the AI warm-transfers to an on-duty human with a summary of what was discussed.
Does it work after hours?+
It runs 24/7. You set the rules for what it handles autonomously vs. what it captures as a callback ticket with a morning digest for your team.
Other industries
ZazaVoice for everyone else
Built for customer support. Ready in an afternoon.
7-day free trial. No credit card. Configure your agent for customer support workflows and take your first call today.