Terms of Service

1. Acceptance of Terms

By accessing or using ZaZaVoice ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

ZaZaVoice is operated by MR Recruits Limited Liability Company (USA) ("Company", "we", "us", or "our").

2. Service Description

ZaZaVoice provides cloud-based telecommunications services including phone number provisioning, voice calling, SMS messaging, call routing, recording, and related features ("Services").

Important: We are an independent software vendor (ISV) and reseller. We are not a telecommunications carrier. Underlying telecommunications services are provided by Twilio Inc. and their carrier partners.

3. Account Registration

To use the Service, you must:

• Be at least 18 years old and legally able to enter into contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any registration information if it changes
• Accept responsibility for all activities that occur under your account

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit spam, unsolicited messages, or marketing without proper consent
• Harass, threaten, or abuse any person
• Transmit malware, viruses, or harmful code
• Engage in fraudulent, deceptive, or misleading practices
• Violate TCPA, GDPR, CASL, or other telecommunications regulations
• Make emergency service calls (911/112) without proper configuration
• Attempt to circumvent security measures or access unauthorized systems
• Resell or redistribute the Service without written authorization

5. Compliance Responsibilities

We provide tools to assist with compliance, but ultimate responsibility rests with you. Violations may result in account suspension or termination and potential legal liability.

6. Fees and Payment

You agree to pay all fees associated with your use of the Service:

• Monthly subscription fees based on your selected plan
• Usage-based charges for calls, messages, and other services beyond plan limits
• Phone number rental fees
• Any applicable taxes, duties, or government-mandated fees

Payment is due immediately upon invoicing. We may suspend service for non-payment after 7 days notice.

7. Service Availability

We strive to provide 99.9% uptime for Pro and Enterprise plans. However, we do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, updates, network issues, or circumstances beyond our control.

We are not liable for service interruptions, though we will make reasonable efforts to minimize downtime and provide advance notice of planned maintenance.

8. Data and Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of your customer data. We collect and process data as necessary to provide the Service. You grant us a license to use your data solely for service provision and improvement.

9. Intellectual Property

The Service, including all software, designs, text, graphics, and trademarks, is owned by us or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without written permission.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or violation of any rights of another party.

12. Termination

Either party may terminate the service agreement:

• You may cancel at any time through your account dashboard. Cancellations take effect at the end of your current billing period.
• We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay fees.

Upon termination, you remain responsible for all outstanding fees. We may delete your data 30 days after termination unless otherwise required by law.

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

14. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Location], USA.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state of [State], without regard to conflict of law principles.

16. Miscellaneous

Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.

No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms to any successor or acquirer.

17. Contact Information

For questions about these Terms, contact us at:

Last Updated: January 13, 2026
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