Privacy Policy

1. Introduction

MR Recruits Limited Liability Company (USA) ("Company", "we", "us", or "our") operates ZaZaVoice, a cloud communications platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By using ZaZaVoice, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, billing address
• Payment Information: Credit card details, billing information (processed securely by third-party payment processors)
• Profile Information: Optional profile details, preferences, and settings
• Support Communications: Messages, emails, and other communications with our support team

2.2 Information Automatically Collected

• Usage Data: Call logs, call duration, numbers called/received, SMS content and metadata
• Call Recordings: If you enable call recording, audio recordings of conversations
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, analytics cookies, and similar tracking technologies

2.3 Information from Third Parties

• Twilio: As our infrastructure provider, Twilio collects and processes telecommunications data on our behalf
• CRM Integrations: If you connect third-party services, we may receive data from those platforms
• Payment Processors: Payment confirmation and transaction data

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To provide, operate, and maintain our cloud calling services
• Account Management: To create and manage your account, authenticate users, and process payments
• Customer Support: To respond to inquiries, provide technical support, and resolve issues
• Service Improvement: To analyze usage patterns and improve features, performance, and user experience
• Communications: To send service updates, security alerts, billing notices, and marketing (with consent)
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect rights and safety
• Fraud Prevention: To detect, prevent, and address fraudulent or unauthorized activity

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide services under our Terms of Service
• Legitimate Interests: To improve services, prevent fraud, and ensure security
• Legal Obligations: To comply with legal requirements, court orders, and regulatory demands
• Consent: For marketing communications and optional features (you may withdraw consent anytime)

5. How We Share Your Information

We do not sell your personal information. We may share information with:

5.1 Service Providers

• Twilio Inc.: Telecommunications infrastructure provider (processes all voice and messaging traffic)
• Payment Processors: Stripe, PayPal, or other payment services
• Cloud Storage: AWS, Google Cloud, or other hosting providers
• Analytics Providers: Google Analytics or similar services (anonymized data)

5.2 Legal Requirements

We may disclose information if required by law, court order, subpoena, or government request. We will notify you of such requests unless legally prohibited.

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

6. Data Storage and Security

6.1 Security Measures

• Encryption in transit (TLS 1.3, SRTP)
• Encryption at rest (AES-256)
• Access controls and authentication
• Regular security audits and penetration testing
• Employee training on data protection

6.2 Data Location

Data is stored on secure servers in the United States, European Union, and other regions as selected in your account settings. We comply with applicable data residency requirements.

6.3 Data Retention

• Account Data: Retained while your account is active and for 2 years after closure
• Call Recordings: Retained according to your plan (30 days to unlimited)
• Call Metadata: Retained for 2 years for billing and compliance purposes
• Financial Records: Retained for 7 years to comply with tax and accounting laws

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You have the right to access your personal data and receive a copy in a portable format. You can export most data directly from your dashboard.

7.2 Correction

You have the right to correct inaccurate or incomplete information. Update your account details through your dashboard settings.

7.3 Deletion

You have the right to request deletion of your personal data. Contact us at compliance@zazavoice.com. Note: We may retain certain data to comply with legal obligations.

7.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in emails or updating preferences in your dashboard.

7.5 Object to Processing

You have the right to object to processing based on legitimate interests. Contact us to exercise this right.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for login, authentication, and core functionality
• Analytics Cookies: To understand how users interact with our service
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at compliance@zazavoice.com.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers from the EU.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at compliance@zazavoice.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice in the service at least 30 days before changes take effect. Your continued use after changes indicates acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

14. EU Representative

For EU residents, you may contact our EU representative at [EU Representative Contact - To Be Determined].

Last Updated: January 13, 2026
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