Powerful Features for Modern Business Communications

Everything you need to manage calls, connect with customers, and grow your business.

Built for Your Industry

Trusted by businesses across sectors

Sales Teams

Power dialers, call recording, and CRM sync help sales teams close more deals and track performance.

Call Centers

Advanced routing, queue management, and analytics optimize agent productivity and customer satisfaction.

Support Teams

Ticket integration, call logging, and knowledge base connectivity streamline customer support workflows.

Remote Teams

Cloud-based infrastructure lets distributed teams collaborate seamlessly from anywhere in the world.

Agencies

Multi-tenant accounts enable agencies to manage communications for multiple clients from one platform.

SaaS Platforms

White-label API access lets SaaS companies embed calling capabilities directly into their products.

Core Platform Features

Professional tools designed for business success

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AI Voice Agent

Intelligent inbound/outbound calls

  • Time-based routing
  • Skills-based routing
  • Geographic routing
  • Round-robin distribution
  • IVR (Interactive Voice Response)
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Phone Number Management

Buy and manage numbers globally

  • Local numbers in 100+ countries
  • Toll-free numbers (USA & Canada)
  • Instant provisioning
  • Number porting support
  • Bulk number purchasing
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AI-Powered Call Routing

Intelligent call distribution

  • Time-based routing
  • Skills-based routing
  • Geographic routing
  • Round-robin distribution
  • IVR (Interactive Voice Response)
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Advanced Analytics

Data-driven insights

  • Real-time call monitoring
  • Historical reporting
  • Team performance metrics
  • Call duration & quality tracking
  • Custom dashboards
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Call Recording & Transcription

Capture every conversation

  • Automatic call recording
  • On-demand recording
  • AI transcription
  • Secure cloud storage
  • Compliance-ready archiving
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CRM & Tool Integration

Connect your entire stack

  • Salesforce integration
  • HubSpot integration
  • Zapier connectivity
  • Custom API webhooks
  • Real-time sync
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Multi-Channel Communication

Beyond voice calls

  • SMS messaging
  • MMS support
  • Click-to-call widgets
  • Voicemail to email
  • Call forwarding

Enterprise-Grade Capabilities

Built for scale, security, and reliability

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Multi-Tenant Architecture

Create unlimited sub-accounts for teams, clients, or business units. Each with isolated settings, billing, and user management.

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Security & Compliance

SOC 2 Type II certified infrastructure. GDPR, HIPAA, and TCPA compliance tools built-in. End-to-end encryption for all communications.

99.9% Uptime SLA

Built on Twilio's carrier-grade infrastructure. Automatic failover, redundancy, and geographic distribution ensure your calls never drop.

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Global Infrastructure

Low-latency calling worldwide. Data centers across North America, Europe, Asia-Pacific, and beyond for optimal performance.

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Developer API

RESTful API with comprehensive documentation. SDKs for Python, Node.js, PHP, and more. Build custom integrations with ease.

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Unlimited Scalability

Handle one call or one million. Auto-scaling infrastructure grows with your business. No capacity planning required.

Technical Specifications

Enterprise-grade infrastructure details

Infrastructure

  • Platform: Built on Twilio communications infrastructure
  • Uptime: 99.9% SLA with automatic failover
  • Voice Quality: HD voice with adaptive bitrate
  • Latency: Sub-100ms globally optimized routing
  • Capacity: Unlimited concurrent calls
  • Redundancy: Multi-region active-active deployment

Security & Compliance

  • Encryption: TLS 1.3 for signaling, SRTP for media
  • Authentication: OAuth 2.0, API key, JWT support
  • Compliance: SOC 2 Type II, GDPR, HIPAA, PCI-DSS
  • Data Storage: Encrypted at rest (AES-256)
  • Access Control: Role-based permissions (RBAC)
  • Audit Logs: Complete activity tracking and reporting

See ZaZaVoice in Action

Schedule a personalized demo and discover how our platform can transform your business communications.