Enterprise-grade security and compliance built into every call.
Your data and communications are protected at every level
Meeting telecommunications standards worldwide
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and faxes.
Your Responsibilities:
How We Help: Built-in DNC list management, consent tracking tools, and opt-out automation.
The General Data Protection Regulation protects personal data and privacy of EU citizens.
Your Responsibilities:
How We Help: Data encryption, EU data residency options, audit logs, and data export tools.
Health Insurance Portability and Accountability Act protects sensitive patient health information.
For Healthcare Organizations:
Note: HIPAA compliance requires Enterprise plan and signed BAA.
Canada's Anti-Spam Legislation regulates commercial electronic messages.
Your Responsibilities:
How We Help: Automated unsubscribe handling and consent documentation.
Payment Card Industry Data Security Standard for handling payment card information.
Independent audit of security, availability, and confidentiality controls.
You are responsible for obtaining proper consent before calling or messaging contacts. ZaZaVoice provides tools to help manage compliance, but you must ensure your use of the platform complies with all applicable laws and regulations.
This includes, but is not limited to:
Violations of telecommunications laws can result in significant fines and legal liability. Consult with legal counsel if you have questions about compliance requirements.
Multiple layers of protection for your communications
All communications encrypted with TLS 1.3 for signaling and SRTP for media streams. No unencrypted voice traffic.
Call recordings, transcripts, and customer data encrypted with AES-256 encryption in secure cloud storage.
Role-based access control (RBAC), multi-factor authentication (MFA), and IP whitelisting available.
Complete activity logs for all account actions, API calls, and data access. Exportable for compliance review.
Choose where your data is stored (USA, EU, Asia-Pacific) to meet data sovereignty requirements.
DDoS protection, intrusion detection, and 24/7 security monitoring across all infrastructure.
Built on proven, carrier-grade technology
ZaZaVoice is built on Twilio's communications infrastructure. We are an independent software vendor (ISV) and reseller, not a telecommunications carrier.
What this means:
This partnership ensures you receive carrier-grade reliability without the complexity of working directly with telecommunications providers.
Built-in tools to help you stay compliant
Track and document customer consent for calling and messaging. Store consent timestamp, method, and source.
Import and manage DNC lists. Automatic scrubbing prevents calls to opted-out numbers.
Automatic handling of STOP keywords for SMS. Immediate suppression from future communications.
Configurable announcements to notify callers of recording, meeting two-party consent requirements.
Automatic enforcement of calling time restrictions based on recipient location and local regulations.
Exportable reports for compliance audits including call logs, consent records, and opt-out history.
How we handle and protect your data
We collect only data necessary to provide our services: account information, call metadata, recordings (if enabled), and billing details. We do not sell customer data to third parties.
Call recordings retained according to your plan (30 days to unlimited). Call metadata retained for 2 years for billing and compliance. You can request data deletion at any time.
We share data only with Twilio (our infrastructure provider) and payment processors. We comply with lawful subpoenas and legal requests as required by law.
You have the right to access, export, correct, or delete your data. Contact compliance@zazavoice.com to exercise these rights.
Our team is here to help
For compliance-related questions, regulatory inquiries, or to request compliance documentation (SOC 2 reports, BAA, DPA), contact our compliance team.
Compliance Team
Legal Disclosure
ZaZaVoice is a product of MR Recruits Limited Liability Company (USA). We operate as an independent software vendor (ISV) and reseller. All telecommunications services are provided through our partnership with Twilio, a licensed telecommunications carrier. We are not a carrier and do not own telecommunications infrastructure.
Join businesses worldwide that trust ZaZaVoice for compliant, secure cloud calling.